perl - OTRS ITSM Change State -


in otrs itsm change management have changes different status , , can change state of change either workorders or manually editing change . want know possible change manager can change state pending approval approved state manually editing change , rest of states can change changer builder or change manager.

can done?

well, can done, not without development. you're asking on developer's forum, assume no problem.

you should modify occurrences of if ( $self->{config}->{changestate} ) in agentitsmchangeedit.pm add new conditions - should refactor little.


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